FAQs

You've got questions. We've got answers.

If you need further assistance, feel free to reach out to us at info@shanscience.com

General FAQs

What subjects do you offer?

Here is the full list of courses we offer:

  • Year 7: Science

  • Year 8: Science, 13+ Common Entrance Exam Preparation

  • Year 9: Science, GCSE Preparation

  • Year 10: Biology, Chemistry, Physics

  • Year 11: Biology, Chemistry, Physics

  • Year 12: Biology, Chemistry, Physics

  • Year 13: Biology, Chemistry, Physics

*All GCSE Year 11 science courses are available for either Combined or Triple, and we have separate Higher and Foundation classes.

Contact us for the curriculum and any other details about the course you are interested in.

Will it be the same curriculum taught at school?

Our teachers have created an extensive curriculum for each year group they teach so we can ensure your child learns all the relevant content.

We can't guarantee that the content will be taught in the exact same order, but they have built these curricula based on their years of experience, so they will definitely cover what you need to know. Please note that if you are studying a different exam board than the course being taught, the topics may vary.

What exam boards do you cover?

Shan Science is not affiliated with any exam boards, and our courses are largely designed to apply across boards.

Our Biology, Chemistry and Physics courses are designed for AQA, Edexcel, OCR (A) Gateway Science, iGCSE Edexcel and CIE.

Tuition FAQs

Can I speak directly to the teachers?

Yes! You will be given an email for the tutor you are booked with that you can contact regarding tutoring bookings, content misconceptions, etc.

How does payment work?

We exclusively use Stripe for payment. It is an incredibly trustworthy and reliable payment method that is used globally by millions of companies such as Amazon, Google and Zoom. If you would like more information about Stripe, please see there website here: Stripe

What if I can't attend a lesson?

For 1 to 1 lessons, you must send a cancellation request for the lesson at least 24 hours before the lesson time. If not, payment for the booked lesson will not be refunded.

For our holiday courses, this is not a problem. We record all our live lessons to ensure that the students never miss any content. We always recommend getting in touch with the mentor while watching a session back, too, if you'd like any extra support!

Course FAQs

What do Shan Science courses contain?

Our courses include professionally designed resources created by former examiners and twice a month 1 to 1 lessons:

  • Fully covers the entire syllabus.

  • Workbook and homework for every lesson.

  • Step-by-step video solutions to homework. Learn new tips and strategies from an experienced teacher.

  • See and practice questions in all topics, increasing experience and confidence.

  • Receive personalised mentor support.

How do the courses work?

The course, which includes the lessons, workbooks, homework, and video solutions, is accessed via the Shan Science learning platform. On the platform, students will be able to find lesson links to the new lessons as well as recordings of previous ones. Unlike other tutoring, learning doesn't stop after the lesson is over!

Each student in our courses is paired with a personal mentor so they have outside lesson support. Your child can contact their mentor if they're struggling with the course or their schoolwork and receive quick and helpful answers.

Can I add images and bullet points to my FAQs?

Yep! All you need to do is press the slash key / to pull up the formatting menu. You can add images, files, embeds, bulleted and numbered lists, and other text styles directly into your FAQs.

(DRAFT) How do I cancel my Pro subscription?

In the "Content" tab, scroll down and click on an existing question to edit the text. Click "New Question" to add more questions to your FAQ.

(DRAFT) Can I pause my subscription?

In the "Content" tab, scroll down and click on an existing question to edit the text. Click "New Question" to add more questions to your FAQ.

(DRAFT) Can I pay per subject?

In the "Content" tab, scroll down and click on an existing question to edit the text. Click "New Question" to add more questions to your FAQ.

(DRAFT) What is your refund policy?

In the "Content" tab, scroll down and click on an existing question to edit the text. Click "New Question" to add more questions to your FAQ.